FAQ

WHERE IS YOUR STORE BASED?
Our online store is operated from Glenbrook, a small settlement on the outskirts of Auckland, New Zealand.

HOW DO I PLACE AN ORDER? 
All orders are required to be placed through our website. If choosing the custom option, simply pop the details in the notes section. You will receive a confirmation email shortly after placing your order.

WHAT PAYMENT METHODS DO YOU TAKE?
We accept New Zealand bank transfer and all major credit cards which are processed at our secure checkout through Stripe.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Your order will ship the following business day unless you have chosen a customised item - in that case your order will ship within 1 week. You will receive a confirmation email when your order has been booked with the courier so you can track your items. 

HOW MUCH IS SHIPPING?
All New Zealand orders are sent via Courier Post, they are tracked and should arrive within 1-5 working days. To find shipping costs please add the items to your cart proceed through the checkout process. For any enquiries on shipping costs please contact us.

DO YOU SHIP WORLDWIDE?
Of course! For any enquiries on international shipping please contact us.

HOW CAN I RETURN MY ORDER?
Please visit our terms and conditions page to view our returns policy.